![]() If your tracker didn't sync, and you have access to a mobile device, try syncing with the Fitbit app.Ħ. If your tracker still won't sync, uninstall and reinstall Fitbit Connect using the instructions in How do I reinstall Fitbit Connect?ĥ. If your tracker didn't sync, restart your tracker using the instructions in How do I restart my tracker?Ĥ. You'll see the last sync time below the image of the tracker.ģ. Check if your tracker synced by clicking the gear icon in the top right of your dashboard. If you see a message saying your tracker can't be found, wake it up by pressing its button (most trackers) or tapping it (Flex).Ģ. You may be asked to sign in to your Fitbit account, after which your tracker should sync. With your charged tracker nearby, click Sync Now You can follow the following steps to troubleshot:Ĭlick the Fitbit Connect icon and click Open Main Menu ![]() Something even weirder was happening before I hard reseted it was the fact that it was stuck at "Connected", while the phone tried to install new firmware to it.If you have registered your Fitbit device through a Windows computer, Hard reset (by pressing for 10 seconds then release and press/hold again until the logo appears with a surrounding circle) Deleting everything from the mobile app related to the watch (and from the Bluetooth settings) After that, I connected back to it and tried updating, but the battery was too low (< 35%) I tried connecting, and after a lot of unsuccessful attempts I factory reseted it I could access my watch as it was, but the connection was non-existent between it and the phone (even though the phone said it was connected, but couldn't sync with it) The phone was (somehow) disconnected during the installation phase (the download worked fine) I connected to it when I first opened it, without charging it Make sure your phone is nearby your Fitbit devide and Bluetooth is turned on". Today I just bought a new Fitbit Sense 2 and whenever I try to connect my watch to a device, on my mobile device it says "Installing" and on the watch it says "Trying to connect. If you have a medical concern, please contact your physician or call 911.Ħ) Please read the FAQ (specifically about TDEE and BMR) before posting questions regarding calories burned. Please only post them in the monthly friend codes thread that is also stickied at the top of the subreddit.ĥ) Medical advice - Please do not post threads asking for medical advice. This is to avoid the subreddit from turning into a brag reddit and one-upping.Ĥ) No individual friend requests threads - Please do not post individual threads asking for users to add you as a friend, as these will also be removed. ![]() Instead, please keep them in the reoccurring threads stickied at the top of the subreddit.ģ) No screenshots - Do not post threads about your X steps. Pebble Please check the /r/Fitbit FAQ before posting a question to see if it has already been answered.Ģ) No individual Tech Support/Rant threads - Please do not post individual threads asking for help with your Fitbit or ranting about Fitbit in general. Discussion for the Fitbit wireless pedometers, sleep trackers, and Aria scale.įor customer support or help with your Fitbit account, please contact Fitbit directly. ![]()
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